SHIPPING AND RETURNS
How long will it take to receive my order?
Unless otherwise noted, our items will take about 6-8 weeks to be ready to deliver. Our
garments are made to order, and we try not to carry excess inventory. This reduces the amount
of waste we generate, as the global fashion industry is responsible for millions of tons of unsold
garments that clog up landfills, use unnecessary energy, and disrupt local economies. With a
little bit of patience, you’re helping to support sustainable fashion.
Do you ship internationally?
We currently offer free shipping worldwide.
How will my order be shipped?
We ship all orders via FedEx, with an estimated delivery time of 7-10 days worldwide. We do
not currently offer Same Day Delivery.
Will I need to pay taxes, duties, or customs fees?
All applicable local taxes, duties, or customs fees are not included in the order price, and you
may be subject to fees upon delivery. Please note, international shipments may be subject to
cross-border inspections by customs authorities.
Do you accept returns and exchanges?
We gladly accept returns and exchanges within 14 days upon receipt of merchandise. In order
to start the exchange or refund process the customer can contact the Nayeh customer care
team via email at firstname.lastname@example.org
Please provide the following information:
· Order number
· Reason for return
Once we receive your information, we will reply with an email with return authorization and
instructions. Please note that return shipping costs are the responsibility of the customer and
will be deducted from the refund amount. This amount will be communicated to you before the
return is processed.
Finally, the item must be in its original packaging and condition to qualify for a return. Items
must be returned undamaged and unworn, with all tags attached, including security seals,
original packaging, and boxes. Items that do not adhere to this standard will not be taken into
consideration and sent back to the customer at their own cost.
Can I change or cancel my order?
Because items go into production as soon as orders are received, we do not accept changes or
When will I receive my refund?
Once the return has been received and accepted, your refund will be completed via the original
payment method, excluding delivery and return costs. If you paid sales tax in the original
purchase price, this will also be included in your refund. We’ll keep you updated every step of
the way. You can follow the return of your package with our courier using the tracking number
on your return authorization.
Will I be refunded shipping and customs fees?
We do not offer refunds on shipping, return shipping, and customs fees.
Can I return an order that was a gift?
How do we process gift order returns? Do we offer store credit? Or do we transfer them cash if
the original order was purchased in cash?